Field Marketing Services Ltd understands the importance of protecting the personal information that we obtain during the course of our business activity, and we also know how important it is to you.
We will only collect and use personal information in the ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Information about us
Field Marketing Services Ltd, registered in England under company number 05143940.
Registered address: 85 Great Portland Street, First Floor, London W1W 7LT
For data protection enquiries, please contact Emma Benson by writing to her at the address above or emailing her at firstname.lastname@example.org.
Field Marketing Services Ltd is a member of the Direct Marketing and Data Association and an ICO Certificate holding company.
What does this policy cover?
Please be aware that our website may contain links to other websites. Please note that we have no control over how your personal information is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What is personal information?
Personal information is, in simple terms, any information about you that enables you to be identified. Personal information covers obvious information, such as your name and contact details, but it also covers less obvious information, such as identification numbers, electronic location data, and other online identifiers.
Personal information or data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
What personal information do we collect?
This will vary depending on the reason we have your personal information. Please click on the on link below that best describes you:
Person contacting us (e.g. via our helpline, to provide feedback or make a complaint)
Job applicant with Field Marketing Services Ltd
What are your rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
2. The right to access the personal information we hold about you. The section ‘How can you access your personal information?’ will tell you how to do this.
3. The right to have your personal information corrected if any of your personal information held by us is inaccurate or incomplete. Please contact us using the details listed under Contact us to find out more.
4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal information that we have. Please contact us using the details listed under Contact us to find out more. Please be aware that, under certain conditions, we may not be able action your request in full – for example, where we have a legal obligation to continue to process your personal information.
5. The right to restrict (i.e. prevent) or object to us using your personal information for a particular purpose or purposes.
For more information about our use of your personal information or exercising your rights as outlined above, please Contact us.
Further information about your rights can also be obtained from the Information Commissioner’s Office (ICO).
If you have any cause for complaint about our use of your personal information, you have the right to complain to the Information Commissioner’s Office.
How can you access your personal information?
If you want to know what personal information we have about you, you can ask us for details of that personal information and for a copy of it (where any such personal information is held). This is known as a ‘subject access request’.
All subject access requests should be made in writing and sent to the email or postal addresses shown in the Contact us section on this page. To make this as easy as possible for you, we can send you a Subject Access Request Form. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests), a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month and, in any case, not more than one month after receiving it. Normally, we aim to provide a complete response, including a copy of your personal information within that time. In some cases, however, particularly if your request is more complex, more time may be required, up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
How do we ensure the security of your information?
We take appropriate measures to ensure that all personal information is kept secure, including security measures to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way .
We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We require our staff and all third parties to maintain high standards of safety and protection of information, including contractual obligations under which they undertake the protections of all personal information and apply strict information transfer measures.
We also have procedures in place to deal with any suspected personal information security breach. We will notify you and any applicable regulator of a suspected personal information security breach, where we are legally required to do so.
Right to data portability
You have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and that processing is by automated means. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-data-portability/
Rights relating to automated decision making including profiling
You have the right in respect of automated decision making, including profiling. Where we carry out solely automated decision making, including profiling, which has legal or similarly significant effects on you, we can only do this if it is in connection with a contract with you, we have a right under law or you have provided your explicit consent. We will tell you if this happens and tell you how you can request human intervention or challenge the decision. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/rights-related-to-automated-decision-making-including-profiling/
To contact us about anything to do with your personal information and data protection, including to make a subject access request, please use the following details (marking it ‘For the attention of Emma Benson’).
Email address: email@example.com
Postal Address: 85 Great Portland Street, First Floor, London W1W 7LT